Privacy Policy
At On the Move RV Services & Repairs (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the collection and use of your information as outlined in this Privacy Policy.
1. Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Residential or business address
- Telephone number
- Email address
- Vehicle and caravan details
- Insurance claim information
- Photographs of your caravan or damage
- Driver’s licence details (where required)
- Payment information
- Service and repair history
- Warranty information
- Website usage data
We may also collect information submitted through our online forms including:
- Insurance Repair Enquiries
- Caravan Servicing Requests
- Parts & Accessories Enquiries
- General Contact Forms
- Warranty Claims
2. How We Collect Information
We collect information when you:
- Complete an online enquiry form
- Request a quotation
- Book a caravan service or repair
- Lodge an insurance repair claim
- Purchase parts or accessories
- Contact us by phone, email or social media
- Visit our premises
- Browse our website
We may also receive information from:
- Insurance companies
- Insurance assessors
- Manufacturers
- Suppliers
- Finance companies
- Third-party repairers
3. How We Use Your Information
Your information is used to:
- Respond to enquiries
- Arrange bookings
- Coordinate inspections
- Prepare quotations
- Complete repairs and servicing
- Process insurance claims
- Order parts and accessories
- Contact you regarding your booking
- Improve our services
- Comply with legal obligations
4. Insurance Claims
Where repairs are insurance related, we may share relevant information with:
- Your insurer
- Insurance assessors
- Loss adjusters
- Manufacturers
- Parts suppliers
- Approved subcontractors
This may include:
- Damage photographs
- Repair quotations
- Inspection reports
- Repair updates
- Invoices
5. Website Analytics & Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand visitor behaviour
- Analyse website traffic
- Measure marketing effectiveness
We may use services including:
- Google Analytics
- Google Search Console
- Google Ads
- Facebook Pixel (if applicable)
You can disable cookies within your browser settings, however some website functionality may be affected.
6. Marketing Communications
With your consent, we may send:
- Service reminders
- Special offers
- Promotions
- Company updates
You may unsubscribe at any time using the unsubscribe link contained within our emails or by contacting us directly.
7. Security of Your Information
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Misuse
- Loss
- Modification
- Disclosure
Our website uses industry-standard security measures, including SSL encryption where applicable. While we take every reasonable precaution, no method of electronic transmission is completely secure.
8. Disclosure of Information
We do not sell or rent your personal information. Your information may only be disclosed where necessary to:
- Insurance companies
- Suppliers
- Contractors
- Payment providers
- Professional advisers
- Government authorities where legally required
9. Access & Correction
You may request access to the personal information we hold about you. If any information is inaccurate or incomplete, we will take reasonable steps to correct it. Requests can be made using the contact details below.
10. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.
11. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
13. Contact Us
If you have any questions regarding this Privacy Policy or the way we manage your personal information, please contact us:
On the Move RV Services & Repairs
20–24 Nevilles Street Underwood QLD 4119
reception@onthemovervservices.com.au
If you are dissatisfied with our handling of your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).